have you noticed, one some major brand websites they offer you LIVECHAT? it’s basically instant messaging with a sales rep! yes. no calling or interrupting your web surfing! straight non human contact, which i love!!! (i’m such a social misfit). i was trying to order pillows and towels on OVERSTOCK.COM and had to do some livechat and wanted to share with you, the awe that it is 🙂
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live chat is so much better than speaking to someone on the phone...and pillows and towels online? just go to target (I love that place)
I LOVE these things too. I was just on live chat with Nordstroms the other day. Whoever incorporated this for customer service is uber smart yo.