have you noticed, one some major brand websites they offer you LIVECHAT? it’s basically instant messaging with a sales rep! yes. no calling or interrupting your web surfing! straight non human contact, which i love!!! (i’m such a social misfit). i was trying to order pillows and towels on OVERSTOCK.COM and had to do some livechat and wanted to share with you, the awe that it is 🙂